|
Epicor’s Enterprise Resource Planning (ERP) software integrates seamlessly with the newly unveiled Commerce solution enabling companies to provide an intuitive, personalised and easy to use eCommerce experience to enhance their Web presence, provide efficiencies, and help drive new business.
Featuring standards-based Microsoft .NET technology and support for AJAX, Epicor ERP software’s new Commerce solution provides broad functionality to support B2B and B2C activities, enabling companies to drive sales from existing customers and expand to new sales and untapped sales channels.
The launch of Epicor’s ERP software Commerce module is especially timely in today's challenging business climate, as companies seek ways to:
- trim costs
- lifting sales volume and
- maintaining customer service levels.
"While many companies aspire to expand their business by supporting sales over the Web, smaller to mid-size companies often find it prohibitive because they lack the resources to 'fill in the gaps' that often occur between an eCommerce system and their back office environments," said James Norwood, vice president, product marketing for Epicor. "For example, a well developed eCommerce presence can dramatically increase order intake, causing many companies to struggle with bandwidth issues related to initiating order fulfillment, or when changes to product pricing require re-entry into the eCommerce system. Epicor Commerce gives companies a seamless, flexible, out-of-the box solution to launch and effectively maintain an additional order hub that complements and enhances their existing channels, yet isn't a drain on limited IT resources. Companies can reduce the overall cost of sales, while broadening their visibility and appeal to customers on a global scale."
Many companies are looking to overhaul their Web presence. According to a report by Forrester Research, "Demand for eCommerce solutions is very strong as many eCommerce organisations are planning to update their eCommerce technology in the near future.
One company in USA has already benefited from Epicor Commerce is Savillex Corporation, a manufacturer of high-quality fluoropolymer laboratory products. Serving thousands of customers in more than 60 countries worldwide, Savillex's products are universally accepted in applications ranging from sample collection to analysis. Since deploying its new Web site based on Epicor Commerce in July 2009, the company has seen a more than 30% increase in online orders.
"The re-launch of our Web site with the Epicor Commerce solution has been extremely well-received by all," said Jennie Paul, marketing communications manager, Savillex Corporation. "With Epicor Commerce, we were able to construct one site that enabled us to service our direct customers, distributors and manufacturing representatives -- a bonus from a cost and management perspective. Via the management console, we can assign role-based access privileges based on their unique log in or group, which determines what content, features and functionality each user can access. Users can view their order history and tracking and in some cases inventory levels; this 'self-service' aspect is not only more convenient and efficient for our customers, it has also greatly reduced our customer service call volumes," she said.
Comprehensive eCommerce Capabilities
Epicor Commerce can manage anything from simple to more elaborate eCommerce Web site design requirements, while allowing for quick deployment and easy maintenance. The Epicor Commerce Management console provides companies with immediate ROI following implementation due to its ease of use and elimination of specialized programming. Management of company eCommerce activities are handled by anyone in the business -- from IT to Sales to Marketing -- to deploy Web site content, images, marketing promotions and programs. The resulting pages are search engine friendly and fully optimized for all major Internet search engines to drive traffic to the site.
There is automatic synchronization of information on products, pricing, customers and inventory levels directly from the Epicor ERP software. Orders can be submitted and processed immediately, allowing customers to purchase goods with support for multiple payment options, including purchase orders, COD, credit card, or via their specific credit terms.
The powerful new order hub improves order to shipment speed and accuracy for improved customer satisfaction. At the time of requesting a quote or placing an order, customers can select shipping methods and determine their freight costs. Once an order is placed, online tracking allows customers to see when their product is shipped and lets them track the shipment through the carrier. Dealers have online access to their order history and negotiated discounts.
The solution also comes standard with support for suggested selling, promotions and coupons, with additional advanced features available in the Epicor Commerce Advanced offering.
Need more information:
Epicor ERP Software Commerce Fact Sheet
COGITA Digital Media Archives 2009. All rights reserved.
|
